Cancellations and Refunds Policy

1. Overview

This Cancellations and Refunds Policy outlines the terms and conditions for cancelling subscriptions and requesting refunds for RankTopper's services. Please read this policy carefully before making a purchase.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through your account settings on our website. Once cancelled, your subscription will not renew at the end of the current billing period. You will continue to have access to all premium features until the end of your paid period.

2.2 Immediate Effect

Cancellation takes effect immediately, but you will retain access to all paid features until the end of your current billing cycle. No partial refunds will be provided for the unused portion of the subscription period.

3. Refund Eligibility

3.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscriptions. If you are not satisfied with our services within 7 days of your initial purchase, you may request a full refund. This guarantee applies only to the first subscription purchase and not to renewals.

3.2 Refund Conditions

To be eligible for a refund:

The refund request must be made within 7 days of the initial purchase
You must not have used more than 20% of your subscription features
The request must be made through our official support channels
You must provide a valid reason for the refund request

4. Non-Refundable Items

The following are not eligible for refunds:

Subscriptions cancelled after 7 days from the initial purchase
Renewed subscriptions (only initial purchases are covered by the guarantee)
Subscriptions where more than 20% of features have been used
Refund requests made after the subscription period has ended
Accounts that have violated our Terms and Conditions

5. Refund Process

5.1 Request Submission

To request a refund, please contact our support team at refunds@ranktopper.com or through your account dashboard. Include your order number, email address used for purchase, and reason for the refund request.

5.2 Processing Time

Once we receive your refund request, we will review it within 2-3 business days. If approved, the refund will be processed to your original payment method within 5-10 business days. The exact time may vary depending on your payment provider.

5.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

6. Special Circumstances

6.1 Technical Issues

If you experience significant technical issues that prevent you from using our services, and our support team is unable to resolve them within 48 hours, you may be eligible for a refund regardless of the 7-day period. Each case will be evaluated individually.

6.2 Duplicate Charges

If you are charged multiple times for the same subscription, we will immediately refund the duplicate charges upon verification.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to resolving all customer concerns fairly.

8. Changes to Subscription

You can upgrade or downgrade your subscription plan at any time. When upgrading, you will be charged the prorated difference for the remaining period. When downgrading, the change will take effect at the start of your next billing cycle, and you will continue to have access to your current plan's features until then.

9. Contact for Refunds

For all refund and cancellation inquiries, please contact us:

Email: sahilhisar258@gmail.com
Support Email: sahilhisar258@gmail.com
Phone: +91 78762 97672
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Address: Hisar, 125001, India

10. Policy Updates

We reserve the right to modify this Cancellations and Refunds Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.